💡 Need More Time to Pay?
CUC customers who are experiencing difficulty paying their account balance (delinquent or otherwise) may be eligible to establish a short‑term Payment Plan.
📘 How Do Payment Plans Work?
- A Payment Plan bundles the total outstanding charges on an account into one lump‑sum plan amount.
- This amount is then divided into installments to be paid over time.
- Plans may last up to three months, or shorter if requested.
- Customers must make at least monthly installments, but may choose more frequent payments (e.g., weekly or bi‑weekly).
- While the plan is active, customers must continue to pay new electricity bills as they are issued.
- Payment Plans only cover past‑due balances; they do not include future bills.
- To remain in good standing, both plan installments and ongoing bills must be paid by their due dates.
✅ Payment Plan Eligibility
To qualify for a Payment Plan, customers must meet the following criteria:
- The requestor must be the account holder
- Accounts must be post-paid
- Limit of 2 payment plans per rolling 12‑month period
- Plans must be at least 4 months apart from the last plan end date
- Payment Plans cannot be issued the month after a Payment Extension was granted
- Accounts must be active for at least 6 months
- Plans cannot exceed 3 months
- The first installment must begin within the current month
- Existing Payment Plans cannot be reissued
- Requests must be made by the account holder
- If the account holder is deceased, see Guidance Where an Account Holder is Deceased
- Requests must be submitted in writing using the Payment Plan Request Form
- Customer account details must be up to date
- A Customer Service Representative may require completion of a Customer Action Request Form
- For business or organizational accounts:
- A Personal Guarantee Form and Customer Action Request Form are required
- Copy of Annual Return dated within the current year
📝 How to Request a Payment Plan
- Customers may submit a request using the Payment Plan Request web‑form here.
- A Customer Service Representative will respond by email within 1–3 business days.
- If eligible and no further information is required, the plan will be generated and sent via email for secure electronic signature.
- If no verified email address is available, a representative will contact the customer to arrange alternative options for receiving and signing the plan terms.