CUC is committed to supporting customers with essential medical needs by ensuring their electrical service is handled with care and priority. If you or someone in your household relies on electricity for critical health reasons, you may qualify for Special Medical Needs (SMN) status.
📝 How to Apply for SMN Status
To be considered for SMN status, please submit the following:
-
Certified Medical Letter
This must be from an official medical establishment and clearly state that electricity is essential for the patient’s immediate health. Please see the categories below. - Customer Action Request Form
Ensures your contact details are current. -
SMN Customer Information Consent Form
Authorizes CUC to process your sensitive personal information for this purpose.
If the account holder is unable to complete the applicable forms, they can be completed by their respective Power of Attorney. Alternatively, a Customer Guarantor Form will be required in addition to the above.
🩺 Medical Status Categories
Your medical letter should indicate one of the following statuses:
- Life Support – Power interruption poses immediate or near-immediate risk of serious harm or death.
- Critical Care – Prolonged outages may cause serious health risks.
- Medical Needs – Extended outages may lead to discomfort or increased health risk.
- Other – If not categorized above, the letter should describe the risk (e.g., imminent or heightened risk without power).
🔄 What Happens After You Apply
Once your documents are received:
- CUC staff will forward them to our Collections & Reporting team for processing.
- Your account will be updated with the appropriate medical code.
- Your service location will be flagged in our systems to ensure outage planning and communication teams are aware of your status.
- Your documents will be securely stored and reviewed quarterly.
📍 If You Move or Statuses Change
If you relocate, you must notify CUC and submit a new SMN Information Consent Form. This ensures your new service location is properly coded and protected.
If your medical status changes or is no longer applicable, you must notify CUC to update your account.
If you need information on handling a Deceased's account visit here: Deceased Customer Process
🔌 Disconnection
SMN customers will receive standard communications regarding overdue balances.
Please note that being placed on our Special Medical Need Customer list does not exempt the premises from being disconnected for non-payment of your electricity bill. If you are, for whatever reason, unable to pay your bill by the stated due date, please make the necessary arrangements with CUC in advance to avoid disconnection. We will make additional endeavors to communicate with you to make payment arrangement in advance of disconnection for non-payment.
If you have a query or need to request a payment extension for your account to avoid disconnection for non-payment, you may reach the Customer Service Department at 345-949-5200 or via email at service@cuc.ky.
📣 Outage Notifications
Being a CUC Special Medical Need Customer helps us better serve you by notifying you in advance in relation to scheduled outages so that we may assist you in making preparations for the outage duration. CUC will do its utmost best to assist you when we experience unexpected power failure in your area, but it is imperative that you establish a backup plan of action for your specific needs.
If you do experience an unexpected loss of utility service, please visit https://outageviewer.cuc.ky:7575/ and contact our Outage Report line at 345-945-1282 or 345-949-5200 so we may provide you with additional information regarding the expected outage duration.