Terminating an Electrical Account

How to Request a Termination

To close an electrical account, please complete the Service Termination Request Form on our website.

Please note: The request must be submitted by the account holder or an authorized signatory on the account. For security and privacy reasons, CUC is unable to process termination requests submitted by unauthorized individuals.

To ensure timely processing, please submit your request at least three (3) business days before your desired termination date. One completed and signed; the form is automatically submitted to our Customer Service team for processing.

Final Bill

• A final bill will be issued approximately five (5) business days after the account has been terminated.
• The bill will be delivered using your preferred billing method on file.
• Payment is due by the due date shown on the bill.
• Any outstanding balance remaining unpaid after 30 days, may be transferred to another active account in the customer’s name or referred to a debt collection agency.

Security Deposit Refunds

Any applicable security deposit will be re refunded less any outstanding balance on the final bill.

Customers may choose one of the following refund methods:

• Transfer to another CUC account
• Local cheque
• Direct deposit to a local bank account
• International wire transfer
• Overseas draft

Please indicate your preferred refund method on the Service Termination Request Form.  To avoid delays, ensure all banking information provided is complete and accurate.

Refund Options & Processing Timelines

Important: Any bank fees related to your chosen refund method are deducted from the deposit before the refund is issued.

If you have any questions regarding your termination request or deposit refund, please contact our Customer Service team at service@cuc.ky for assistance.