At Caribbean Utilities Company, Ltd. (CUC), we’re committed to ensuring clear, fair, and transparent service for all our customers. Our Customer Service Code outlines the key terms and conditions for the provision of electricity supply to our customers. This code, along with any updates approved by the Utility Regulation and Competition Office (OfReg), establishes the framework for how we work to meet your electricity needs.
By submitting a completed electricity service application and receiving our acceptance, you enter into a contract with us—one that includes the conditions set out in our Customer Service Code and relevant notices.
For a complete list of our service documents visit Terms of Service.